Terms and Conditions

Terms and Conditions
Welcome to Paradise Flowers (“we,” “our,” “us”). By accessing our website or purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Orders and Substitutions
  • Order Acceptance: We reserve the right to accept, decline, or cancel any order for any reason, including stock availability or errors in pricing.
  • Flower Substitution Policy: Flowers are seasonal. If a specific flower or container is unavailable, we will substitute it with a similar item of equal or greater value to maintain the overall style and color scheme of your arrangement.
2. Delivery Policy
  • Delivery Information: The buyer is responsible for providing accurate delivery addresses and contact details. We are not liable for failed deliveries due to incorrect information.
  • Delivery Window: We strive to deliver within your requested timeframe, but we cannot guarantee exact delivery times due to traffic, weather, and routing.
  • Recipient Absence: If the recipient is not home, the courier may leave the flowers with a neighbor, in a safe secure area at the property, or contact the recipient to arrange redelivery.
3. Cancellation and Refund Policy
  • Cancellations: You can cancel or modify your order up to 24 hours before the scheduled delivery date. Cancellations made after this period cannot be refunded as the arrangement may already be in production.
  • Complaints and Refunds: Flowers are perishable. If you are unsatisfied with the quality of your arrangement, you must notify us within 24 hours of receipt with a photo of the product. We will review and offer a replacement or refund at our discretion.
4. Pricing and Payment
  • Payments: All payments must be made in full at the time of ordering. We accept major credit cards and all other payment methods.
  • Taxes and Fees: Prices displayed do not include delivery fees or local sales tax, which will be calculated and added at checkout.
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